In this episode of Top Secrets Revealed on leadership, we’re going to take a look at the three most effective qualities of a good leader.
Whether you’re a CEO, an executive director, or you simply organize a group of people who like to drink wine while playing frisbee, there’s no question good leadership skills are essential for success.
Based on my research and experience, here are the three most effective qualities of a good leader:
Talk To People
Conversation: All right, first let’s define what conversation is. We all live our lives on the Internet now, so a conversation, just as a reminder, is talking to someone…having a dialogue with another human being, not just on a chat window in Facebook. Effective leaders actively engage their team and their people in conversations. Some people call this communication, I call it conversation.
I also want to emphasize how important it is to have conversations face-to-face. Or by phone at minimum. But you at least want to be hearing the other person’s voice. If you want to be effective as a leader, you have to go talk to people. Don’t just go on the internet…which I know is ironic for me to say, because you’re watching this video right now from the internet…I get that. But if you want to be effective as a leader, you have to have conversations. Text and email messages are fine to cover long distance or quick exchanges. But ultimately, talking, listening, and having that conversation is the most effective tool you can have as a leader.
Care About People
Concern: Let’s define this one. By concern, I don’t mean “worry.” Concern means genuinely regarding people as important. Your team wants to know you care about them. In fact, I actually would have called this “care,” except for some people, this would have set off the “touchy feely alarm.” And we don’t want to set that off. We don’t want to talk about feelings! This is business!
But the fact is, human beings are emotional. If you work with people, you need to show concern for their feelings. Now for those of you who are sociopaths or narcissists, this is not something you’ll be able to do, and I’m afraid I can’t help you. For the rest of you, your people want to feel like you care, that you have genuine concern for them, that it’s not just about making the numbers.
Listen to People
Confirmation: This is the result of combining conversation and concern. Confirmation is how you know what you’re doing as a leader is actually working. You’re looking at the evidence. Confirmation is asking, are people responding positively? Are they giving you good feedback? How are they feeling? What are they saying?
For example, If you’ve implemented a change, and people on the team are getting along, morale is good, they’re saying good things, and maybe even thanking you, that’s pretty good confirmation you’re on the right track. If one or two people are having a little difficulty, but the majority of the team is doing ok, that’s still a good sign. But if 30 people work for you and 24 of them all leave on the same day, that might be a clue you didn’t implement enough conversation and concern in your approach, and you may need to rethink your strategy.
So, conversation, concern, and confirmation. The 3 most effective qualities of being a good leader.
How do I know? Because I’m in a video with fancy graphics.
I’m Tim O’Shea, The Agent of Change. Thanks for watching Top Secrets Revealed.